At Vivek Agro Plast, from the house of Osmium, customer satisfaction is our priority. If you’re not entirely satisfied with your purchase or need support, we’re here to help. Here’s our return, refund, and shipping policy:
1. Shipping & Delivery:
Complimentary Shipping: We offer complimentary shipping across India on every order.
Processing Time: Orders are processed within 1-2 business days. An order confirmation email is sent upon successful placement, and a shipping confirmation email is sent when your order is dispatched.
Delivery Time: Standard delivery ranges from 3 to any business days, depending on the location. We partner with reputable couriers to ensure prompt delivery. Our team monitors each delivery and assists with any inquiries.
2. Eligibility for Returns:
Returns are eligible if requested within 15 days of delivery.
The product must be unused, undamaged, and in the same condition as received, including the original packaging.
3. Non-Returnable Items:
Custom or personalized products.
Products damaged through misuse, negligence, or natural wear and tear.
Any item not in its original condition or missing parts due to reasons not related to our error.
4. Return & Exchange Policy:
Order Accuracy: We encourage customers to review their orders thoroughly before checkout. For assistance with product details or questions prior to ordering, our customer support team is available.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us within 7 days of delivery at [info@vivekagroplast.com]. We are committed to resolving these matters promptly.
Return Process: To initiate a return, contact our customer service team at Phone: +91 98422 68999 & Email: vivekagroplast@gmail.com. Provide your order number, product details, and the reason for the return. Our team will provide a return authorization and shipping instructions.
Shipping Returns: Customers are responsible for return shipping costs unless it’s due to a defect or our error. Securely package the product to prevent damage during transit. Once received, we will inspect it and notify you of the status.
5. Refunds:
Approved returns will receive a refund credited to the original payment method within 7-10 business days of inspection.
If the refund hasn’t been received in this period, check with your bank or payment provider for processing delays.
6. Customer Support:
Your satisfaction is essential to us. For any questions about your order, shipping, or our policies, please contact our customer support team at Phone: +91 98422 68999 & Email: vivekagroplast@gmail.com.
Thank you for choosing Vivek Agro Plast! We’re committed to providing you with quality products and excellent customer service.
